Privacy & Shipping


Shipping & Delivery

We aim to dispatch goods within five to seven working days of the receipt of your order and to achieve delivery within a further three days to UK addresses.

Europe bound goods should be delivered within five days of despatch, USA & Canada, seven days, and the rest of the world, ten days. See table below for delivery tariff.

Please be aware that there may be local duty and / or taxes payable on goods delivered outside the UK. RBG Kew Enterprises are not responsible for paying these charges.

All packages will need to be signed for on delivery.

Please note we are unable to deliver to PO Box addresses.

We will make every effort to fulfill your order, provided the goods are in stock. However on some busy peak times like Christmas and during special promotions we may take slightly longer to deliver due to demand. You will be informed by email if this is the case.

Items that are marked as “in stock” will usually be shipped within 48 hours of is receiving your order. For various reasons it is not always possible for us to guarantee that “in stock” items will actually be in stock at all times. If this is the case, one of our customer services team will contact you and let you know as soon as possible. They will offer options and suggest alternatives and await your instruction before proceeding with the order.

 

Postage and Packing Charges

Order Value UK Europe USA/Canada Rest of World
Up to £100 £6.00 £15.00 £20.00 £25.00
£101 – £199 £7.00 £20.00 £25.00 £35.00
£200 and above £8.00 £30.00 £35.00 £45.00

If you would like further information regarding the products or delivery options please telephone our customer services team on: +44 (0) 20 8574 7943

 

Privacy & Security

We do not store your payment details or share your personal credentials with any third-parties.

 

Returns & Replacements

Goods may be returned for a full refund up to 14 days after date of purchase, if faulty or damaged in transit. Orders cancelled after dispatch may be returned for a full refund, less postage and packing, within 7 days, but must be returned by registered post with proof of purchase. Upon receipt and inspection of product, a refund will be issued to the customers credit card. All refunds will be to purchasing card only.

 

Ordering

If preferred, orders can be placed over the phone with a member of our sales team instead of through the website payment system.